4.0 Booking Policy
The Ride Vendor Booking Policy explains how customers can book car hire, airport transfers, chauffeur services, intercity travel, heavy equipment rental, corporate fleet services, flight booking, and hotel booking with Ride Vendor Limited.
Ride Vendor Limited is a registered Nigerian company with RC: 8808136. We serve customers from our Ilorin headquarters and support bookings across Abuja, Osogbo, Ibadan, Lagos, Kwara State, and major Nigerian cities.
This policy helps customers understand how booking works before payment. It also helps Ride Vendor Limited deliver smooth, safe, and reliable service.
1. Introduction — How Booking Works at Ride Vendor
Booking at Ride Vendor Limited is simple, fast, and secure.
Customers can book through WhatsApp, ridevendor.com, phone support, or any official Ride Vendor booking channel. Our main WhatsApp booking number is +2348144123316.
We provide vehicle booking, chauffeur service, airport pickup, intercity travel, corporate mobility, heavy equipment rental, flight booking, and hotel booking support.
To complete a booking, the customer must provide correct details, receive a quotation, make payment, and receive booking confirmation.
A booking is not confirmed by inquiry alone. Also, a quotation does not reserve a vehicle, driver, equipment, flight, or hotel room.
Your booking becomes active only after Ride Vendor Limited confirms payment and availability.
This Ride Vendor Booking Policy applies to all customers in Ilorin, Abuja, Osogbo, Ibadan, Lagos, and other locations in Nigeria.
2. How to Make a Booking
Ride Vendor Limited uses a clear step-by-step booking process.
This helps us reduce errors, confirm availability, and assign the right vehicle, driver, equipment, or travel service.
Step 1: Choose Your Service or Vehicle
First, tell us the service you need.
You may request:
Car hire.
Toyota Prado hire.
SUV rental.
Sedan rental.
Bus rental.
Airport transfer.
Chauffeur service.
Intercity travel.
Corporate fleet.
Heavy equipment rental.
Truck or haulage service.
Flight booking.
Hotel booking.
Event transportation.
You may also ask for guidance if you are unsure of the best option.
For example, customers who need how to book car hire in Ilorin can contact us with their route, date, time, and passenger count.
Step 2: Confirm Your Booking Details
Next, send your full booking details.
For car hire and airport transfers, we may request:
Full name.
Phone number.
Pickup location.
Destination.
Travel date.
Pickup time.
Number of passengers.
Vehicle preference.
Service duration.
Return trip details, where needed.
Special request, if any.
For local SEO clarity, customers may book from locations like Tanke, GRA Ilorin, Airport Road, Fate, Challenge, Wuse Abuja, Maitama, Asokoro, Garki, Osogbo, Ibadan, and Lagos.
Step 3: Receive a Quotation
After we review your details, we will send a quotation.
The quotation may include:
Vehicle type.
Service price.
Payment amount.
Driver arrangement.
Service duration.
Fuel terms.
Extra hour terms.
Waiting time terms.
Booking deadline.
Important notes.
The quotation is valid only for the stated service details.
If you change the route, time, vehicle, date, or service scope, the price may change.
Standard daily car hire covers 7:00 AM to 7:00 PM. Bookings ending after 7:00 PM may attract extra-hour charges of ₦20,000 per hour for sedans and ₦30,000 per hour for SUVs.
Step 4: Make Payment
After accepting the quotation, you must make payment through an approved method.
Ride Vendor Limited accepts:
Paystack.
Flutterwave.
Bank transfer on request.
Other approved company channels.
Please do not pay to any unofficial account. Also, do not pay any staff, driver, or agent unless Ride Vendor Limited confirms the account.
Step 5: Receive Booking Confirmation
Once payment is verified, Ride Vendor Limited will confirm your booking.
Your confirmation may be sent through WhatsApp, email, phone, or website message.
At this point, we may assign a vehicle, driver, equipment, travel support, or booking officer.
3. Booking Confirmation
A booking is confirmed only after Ride Vendor Limited verifies payment and confirms availability.
After confirmation, customers may receive:
Booking confirmation message.
Payment confirmation.
Vehicle or equipment details, where available.
Driver details, where assigned.
Pickup time.
Pickup location.
Service date.
Booking summary.
Customer support contact.
Important booking instructions.
For chauffeur and airport transfer bookings, driver details may be shared before the pickup time.
For heavy equipment bookings, operator and mobilisation details may be shared after project review.
For flight and hotel bookings, confirmation depends on airline, hotel, or travel provider availability.
Ride Vendor Limited may refuse confirmation where payment is incomplete, details are false, route is unsafe, or the requested service is unavailable.
4. Payment Requirements
Ride Vendor Limited requires payment before service confirmation.
This helps us reserve vehicles, assign drivers, mobilise equipment, and manage third-party partners.
Deposit Payment
Some bookings may require a deposit.
Deposit bookings may apply to:
Multiple-day car hire.
Corporate booking.
Event transport.
Heavy equipment rental.
Truck hire.
Hotel booking.
Long-distance movement.
High-value vehicle booking.
A deposit secures the booking only when Ride Vendor Limited confirms it in writing.
The balance must be paid before service starts, unless otherwise agreed.
Full Payment
Full payment may be required for:
Airport transfers.
Same-day car hire.
Luxury SUV hire.
Short-notice bookings.
Flight booking.
Hotel booking.
Self-drive booking.
Equipment mobilisation.
High-demand dates.
A booking is not guaranteed until full payment or approved deposit is received.
Accepted Payment Methods
Ride Vendor Limited accepts Paystack, Flutterwave, and bank transfer on request.
Online payments include a processing fee calculated at 7.5% of the booking amount. This fee may be shown as a separate processing fee line item before payment confirmation.
Bank transfer payments must include clear payment proof.
If payment cannot be verified, the booking may remain pending.
5. Minimum Booking Notice
Customers should book early to secure availability.
Ride Vendor Limited operates in a high-demand transport and logistics market. Therefore, late bookings may not always be available.
The minimum booking notice is shown below.
Service Type | Minimum Booking Notice | Notes
Car hire | 4 hours minimum | Subject to vehicle and driver availability.
Airport transfers | 2 hours minimum | Earlier notice is better for flight pickup.
Heavy equipment rental | 72 hours minimum | Site details and mobilisation may be required.
Corporate fleet booking | 48 hours minimum | Fleet planning and documentation may be needed.
Short-notice bookings may still be accepted. However, they depend on availability, location, route, payment speed, and driver assignment.
For Ilorin car hire, customers around Tanke, GRA Ilorin, Fate, and Airport Road should still book early.
For Abuja customers around Wuse Abuja, Maitama, Asokoro, and Garki, early booking helps us assign the right vehicle faster.
6. Driver Requirements
Driver requirements apply mostly to self-drive bookings and approved driver-based arrangements.
For self-drive car rental booking Nigeria, customers must meet all Ride Vendor requirements.
Minimum Driver Requirements
A self-drive customer must:
Be at least 25 years old.
Have a valid Nigerian driver’s licence.
Provide a valid government-issued ID.
Provide proof of address.
Provide guarantor details, where required.
Pass Ride Vendor identity verification.
Agree to vehicle use rules.
Pay the required security deposit.
Ride Vendor Limited may reject any self-drive request that fails verification.
Driver Verification
Ride Vendor Limited may verify customer identity before approving self-drive or sensitive bookings.
We may request ID documents, licence details, guarantor information, address details, or business details.
This protects the customer, the company, the vehicle owner, and the general public.
7. Self-Drive vs Chauffeur Options
Ride Vendor Limited may offer chauffeur-driven and self-drive options.
However, availability depends on vehicle type, location, risk level, customer profile, and booking purpose.
Chauffeur-Driven Booking
Chauffeur-driven service means Ride Vendor Limited provides a professional driver with the vehicle.
This option is best for:
Airport transfers.
Executive movement.
Wedding transport.
Funeral convoy.
Corporate travel.
VIP movement.
Intercity travel.
Customers who want comfort.
Customers who do not want driving stress.
Chauffeur service is safer for many routes in Nigeria.
It also helps protect the vehicle and ensures better service control.
Self-Drive Booking
Self-drive means the customer drives the vehicle.
Self-drive is not automatic. Ride Vendor Limited must approve it in writing.
Self-drive may require stricter checks, higher deposit, valid ID, driver’s licence, guarantor, and signed agreement.
The customer must not give the vehicle to another person.
The customer must not use the vehicle outside the approved route or city.
8. Fuel Policy
Fuel terms depend on the service type.
Ride Vendor Limited will state the fuel policy in the quotation or booking confirmation.
Car Hire Fuel Policy
Some car hire bookings may include fuel.
Other bookings may require the customer to provide fuel.
For chauffeur-driven trips, the quotation will state whether fuel is included.
If the customer changes the route, extra fuel charges may apply.
Intercity Travel Fuel Policy
For long-distance trips, fuel terms must be agreed before the journey.
Routes outside Ilorin, Abuja, Osogbo, Ibadan, Lagos, or other approved cities may require extra fuel, tolls, and driver allowance.
Heavy Equipment Fuel Policy
For heavy machinery, fuel may be provided by the customer or included in the quotation.
Equipment such as forklifts, excavators, cranes, generators, trucks, and farm machines may use different fuel terms.
Fuel abuse, fuel shortage, or unsafe fuel supply may affect project delivery.
9. Security Deposit Policy
Ride Vendor Limited may request a security deposit for some bookings.
Security deposits help cover damage, fines, extra charges, missing items, late return, traffic violations, fuel shortage, and breach of agreement.
When Security Deposit May Apply
A security deposit may apply to:
Self-drive booking.
Luxury SUV rental.
Multiple-day car hire.
Corporate fleet.
Heavy equipment rental.
Long-distance travel.
High-value equipment.
High-risk routes.
The deposit amount depends on the vehicle, equipment, booking duration, customer profile, and location.
Security Deposit Refund
A refundable deposit may be returned after the service ends.
However, Ride Vendor Limited may deduct costs for:
Vehicle damage.
Equipment damage.
Late return.
Traffic fines.
Missing items.
Unauthorised route.
Extra hours.
Fuel shortage.
Cleaning costs.
Contract breach.
Refund of security deposit may take time because inspection must be completed first.
10. Multiple-Day & Corporate Booking Terms
Multiple-day and corporate bookings require better planning.
They may involve several vehicles, drivers, routes, staff movements, equipment, or locations.
Multiple-Day Bookings
Multiple-day bookings may require advance payment or deposit.
Customers must confirm:
Number of days.
Daily start time.
Daily closing time.
Driver accommodation, where needed.
Intercity route.
Overnight stay.
Extra hour terms.
Fuel terms.
Security needs.
Extra charges may apply for night service, overtime, route changes, or overnight movement.
Corporate Fleet Bookings
Corporate fleet bookings may require a written agreement.
This may cover:
Fleet size.
Service duration.
Payment cycle.
Driver arrangement.
Insurance terms.
Vehicle replacement.
Reporting structure.
Dedicated contact person.
Invoice schedule.
Cancellation terms.
Corporate clients should book early, especially for Abuja, Lagos, Ilorin, Osogbo, and Ibadan operations.
11. Modifications to Bookings
Customers may request changes to a booking.
However, Ride Vendor Limited must approve all changes.
Booking modifications may include:
Change of date.
Change of pickup time.
Change of destination.
Change of vehicle type.
Change of passenger count.
Change of service duration.
Change from local trip to intercity trip.
Change from chauffeur to self-drive.
Change of equipment type.
Change of hotel or flight details.
Price may change if the booking details change.
Also, changes made close to service time may attract extra charges.
If a change is not available, the customer may cancel under the Cancellation Policy.
12. Booking for Events
Ride Vendor Limited supports transport bookings for weddings, corporate events, VIP movement, funerals, airport receptions, conferences, and special occasions.
Event bookings may require early planning.
Wedding and Social Event Booking
For weddings and social events, customers should confirm:
Event date.
Venue.
Pickup locations.
Vehicle type.
Number of vehicles.
Decoration needs.
Arrival time.
Closing time.
Convoy plan.
Contact person.
Corporate and VIP Event Booking
For corporate and VIP movement, customers should confirm:
Guest profile.
Security needs.
Route plan.
Airport arrival details.
Hotel pickup.
Event schedule.
Protocol contact.
Vehicle preference.
VIP bookings may require extra privacy, security, and timing control.
Ride Vendor Limited may reject unsafe requests or unclear arrangements.
13. Heavy Equipment Booking Requirements
Heavy equipment booking requires detailed project information.
This helps us assign the right machine, operator, and logistics support.
Required Details for Equipment Rental
Customers should provide:
Equipment needed.
Project location.
Site contact person.
Work duration.
Start date.
Daily work hours.
Access road condition.
Load type.
Site safety condition.
Fuel arrangement.
Operator requirement.
Transport or lowbed requirement.
Permit requirement, where applicable.
Site Readiness
The customer must ensure that the site is ready before mobilisation.
Site readiness may include safe access, clear loading area, stable ground, security, and proper work instructions.
If equipment arrives and the site is not ready, charges may still apply.
Mobilisation and Demobilisation
Heavy equipment may require mobilisation and demobilisation fees.
These charges depend on distance, equipment size, route, road condition, and transport method.
A booking may not start until mobilisation payment is confirmed.
14. Flight & Hotel Booking Terms
Ride Vendor Limited may help customers book flights, hotels, airport transfers, and travel support services.
However, airlines, hotels, and travel providers control their own availability, fares, cancellation rules, and refund rules.
Flight Booking Terms
Customers must provide correct passenger details.
This may include:
Full name as shown on ID or passport.
Travel date.
Destination.
Phone number.
Email address.
Passenger count.
Preferred airline.
Travel class.
For international travel, customers must provide valid travel documents.
Ride Vendor Limited is not responsible for errors caused by wrong passenger information.
Hotel Booking Terms
Hotel bookings depend on room availability, rate type, check-in date, and hotel policy.
Customers must confirm:
Guest name.
Check-in date.
Check-out date.
Room type.
Number of guests.
Hotel location.
Special requests.
Some hotels may require full payment before confirmation.
Third-Party Provider Rules
Flight and hotel bookings are subject to third-party provider terms.
Ride Vendor Limited service fees may be non-refundable once work has started.
Customers should check cancellation and refund rules before confirming payment.
15. FAQ Section
What is the Ride Vendor Booking Policy?
The Ride Vendor Booking Policy explains how customers can book car hire, airport transfers, chauffeur services, heavy equipment rental, corporate fleet, flight booking, and hotel booking with Ride Vendor Limited.
How do I book car hire in Ilorin?
To book car hire in Ilorin, contact Ride Vendor Limited on WhatsApp at +2348144123316 or visit ridevendor.com. Share your pickup location, destination, date, time, vehicle type, and number of passengers.
When is my Ride Vendor vehicle booking confirmed?
Your Ride Vendor vehicle booking is confirmed only after Ride Vendor Limited verifies your payment and confirms vehicle availability.
What is the minimum notice for car hire?
The minimum notice for car hire is 4 hours. However, early booking is better, especially for Toyota Prado hire, SUV rental, events, and intercity travel.
What is the minimum notice for airport transfer?
The minimum notice for airport transfer is 2 hours. Customers should book earlier when possible, especially for flight pickup in Ilorin, Abuja, Lagos, or Ibadan.
Can I book a chauffeur-driven vehicle?
Yes. Ride Vendor Limited offers chauffeur-driven vehicles for airport transfers, executive trips, events, intercity travel, corporate movement, and VIP transportation.
Does Ride Vendor Limited offer self-drive?
Self-drive may be available, but it requires written approval. Customers must provide a valid Nigerian driver’s licence, valid ID, and other verification documents.
What age is required for self-drive booking?
The minimum age for self-drive booking is 25 years. Ride Vendor Limited may also require identity verification, proof of address, guarantor details, and security deposit.
Can I modify my booking after payment?
Yes, you may request a booking modification. However, changes depend on availability and approval. Extra charges may apply if the route, time, vehicle, or service duration changes.
Does Ride Vendor Limited accept Paystack and Flutterwave?
Yes. Ride Vendor Limited accepts Paystack, Flutterwave, and bank transfer on request. Payment must be verified before booking confirmation.
Can I book heavy equipment through Ride Vendor?
Yes. Ride Vendor Limited provides heavy equipment rental, including forklifts, cranes, excavators, generators, trucks, and farm equipment. Heavy equipment requires at least 72 hours booking notice.
Does Ride Vendor serve Abuja and Lagos?
Yes. Ride Vendor Limited serves Ilorin, Abuja, Osogbo, Ibadan, Lagos, Kwara State, and other major Nigerian cities. Abuja service areas may include Wuse Abuja, Maitama, Asokoro, Garki, and nearby locations.
Legal Notice
This Booking Policy is provided for general business and customer guidance. It does not replace the full Ride Vendor Terms of Service, Cancellation Policy, Privacy Policy, or any signed agreement.
Last Updated: June 2026