3.0 Cancellation Policy
The Ride Vendor Cancellation Policy explains how cancellations, no-shows, rescheduling, and refunds work when you book our services. This policy applies to car hire, airport transfers, chauffeur services, intercity travel, corporate fleet services, heavy equipment rental, flight booking, and hotel booking in Nigeria.
Ride Vendor Limited is a registered Nigerian company with RC: 8808136. We serve customers across Ilorin, Abuja, Osogbo, Ibadan, Lagos, and other major Nigerian cities.
This Cancellation Policy helps customers understand their rights before making payment. It also helps Ride Vendor Limited manage vehicles, drivers, equipment, partners, and booking schedules fairly.
1. Overview & Commitment
Ride Vendor Limited understands that plans can change. Flights may shift, events may move, and project timelines may change. Therefore, we provide a clear cancellation process for our customers.
However, our services often require early preparation. We may assign a driver, reserve a vehicle, block a date, mobilise equipment, pay a third-party provider, or reject another booking because of your reservation.
For this reason, refund eligibility depends on the service type and cancellation notice period.
This policy covers:
Car hire cancellation Nigeria rules.
Vehicle rental refund Nigeria terms.
Ilorin car hire cancel requests.
Airport transfer cancellation.
Heavy equipment and machinery rental cancellation.
Corporate fleet cancellation.
Flight and hotel booking cancellation.
No-show charges.
Force majeure events.
Refund timelines.
By booking with Ride Vendor Limited, you agree to this Cancellation Policy.
2. How to Cancel
You must cancel through an official Ride Vendor Limited communication channel.
You may cancel through:
WhatsApp: +2348144123316
Website contact form: Contact Us
Email or phone, where provided by Ride Vendor Limited
To cancel a booking, please follow these steps.
Step 1: Contact Ride Vendor Immediately
Send a cancellation request as soon as your plans change.
The earlier you contact us, the better your refund eligibility may be.
Step 2: Provide Your Booking Details
Your cancellation request should include:
Full name.
Phone number.
Booking date.
Service booked.
Pickup location.
Destination or project site.
Payment proof.
Reason for cancellation.
Bank or payment refund details, where required.
Step 3: Wait for Cancellation Review
Ride Vendor Limited will review your request based on the service type, notice period, payment status, and costs already incurred.
We may also check whether a driver, vehicle, hotel, flight, equipment, or third-party partner has already been assigned.
Step 4: Receive Refund Decision
We will confirm whether your booking qualifies for a full refund, partial refund, reschedule, credit, or no refund.
Refunds are processed only after approval.
Step 5: Receive Approved Refund
Approved refunds are processed through the original payment channel where possible.
For Paystack and Flutterwave payments, refunds usually take 3 to 7 business days after approval.
Bank holidays, card issuer delays, failed payment details, or processor reviews may extend this timeline.
3. Standard Car Hire Cancellation Schedule
This section applies to standard car hire bookings. It covers chauffeur-driven car hire, self-drive bookings, executive SUV rental, Toyota Prado hire, sedan hire, bus hire, and local vehicle rental services.
The refund amount depends on the time we receive your cancellation request.
Cancellation Notice | Refund Eligibility | Explanation
48 hours or more before service time | Full refund | You may receive a full refund because enough notice was given.
24 to 48 hours before service time | 50% refund | You may receive 50% because the vehicle and driver may already be reserved.
Less than 24 hours before service time | No refund | No refund applies because preparation, reservation, or assignment may already be completed.
Important Car Hire Notes
A booking is not confirmed until Ride Vendor Limited verifies payment.
A quotation does not reserve a vehicle.
Refund eligibility starts from the time your cancellation message is received by Ride Vendor Limited.
Self-drive approval may involve extra verification. Therefore, cancellation may also consider verification costs already incurred.
If the customer changes the pickup time, route, destination, or service duration, the booking may be repriced.
4. Airport Transfer Cancellation
This section applies to airport pickup, airport drop-off, hotel transfer, and flight-related road movement.
Airport transfer bookings require accurate timing. This is because our driver may need to arrive early, wait at the airport, or monitor flight movement.
The following cancellation schedule applies.
Cancellation Notice | Refund Eligibility | Explanation
24 hours or more before pickup time | Full refund | You may receive a full refund because sufficient notice was given.
2 to 24 hours before pickup time | 50% refund | You may receive 50% because a driver or vehicle may already be assigned.
Less than 2 hours before pickup time | No refund | No refund applies because the driver may already be on the way or waiting.
Flight Delays and Airport Waiting Time
Flight delays do not always count as cancellation. However, they may affect waiting time, driver scheduling, and extra charges.
Customers should inform Ride Vendor Limited once a flight is delayed, rescheduled, or cancelled.
If the driver is already at the airport or on the way, waiting fees may apply.
If the customer does not show up after a confirmed airport transfer, the no-show policy applies.
5. Heavy Equipment Rental Cancellation
This section applies to heavy equipment and machinery rental.
It covers forklifts, cranes, excavators, generators, trucks, haulage vehicles, farm equipment, lowbeds, tippers, and related equipment services.
Heavy equipment rental often requires mobilisation, inspection, operator scheduling, transport planning, fuel planning, and project coordination.
Because of this, cancellation terms are stricter than standard car hire.
Cancellation Notice | Refund Eligibility | Explanation
7 days or more before mobilisation | 80% refund | You may receive 80% because planning and administrative costs may already apply.
3 to 7 days before mobilisation | 50% refund | You may receive 50% because equipment, operator, and logistics may already be arranged.
Less than 3 days before mobilisation | No refund | No refund applies because mobilisation and project allocation may already be committed.
Site Readiness and Access
Customers must ensure that the project site is ready before the agreed date.
This includes access road, loading area, safety clearance, site contact, permits, and proper work instructions.
If the equipment arrives and the site is not ready, the booking may count as used.
In such cases, Ride Vendor Limited may charge the full booking amount.
Operator and Mobilisation Costs
Where Ride Vendor Limited has already paid an operator, transporter, equipment owner, or logistics partner, those costs may reduce any refund.
If mobilisation has started, cancellation may not qualify for a refund.
6. Corporate Fleet Cancellation
Corporate fleet services are governed by individual contracts.
This applies to long-term vehicle rental, staff transport, monthly fleet supply, executive convoy services, project logistics, and business mobility support.
Each corporate agreement may have its own:
Notice period.
Refund clause.
Deposit rule.
Termination process.
Fleet replacement rule.
Damage clause.
Monthly billing terms.
Service-level agreement.
Where a signed contract exists, the contract will guide cancellation and refund decisions.
If no separate contract exists, Ride Vendor Limited may apply the standard car hire cancellation schedule or another written agreement shared before payment.
7. Flight & Hotel Booking Cancellation
Flight and hotel bookings are subject to airline, hotel, travel partner, and third-party provider policies.
Ride Vendor Limited may assist with booking, coordination, ticketing, hotel reservation, airport transfer, and travel support.
However, airlines and hotels control their own cancellation rules.
Flight Booking Cancellation
Flight refunds depend on the airline’s fare class, ticket type, route, timing, and policy.
Some tickets are refundable.
Some are partially refundable.
Others are non-refundable.
Airline penalties, fare differences, no-show charges, and administrative fees may apply.
Ride Vendor Limited service fees are non-refundable.
Hotel Booking Cancellation
Hotel refunds depend on the hotel’s cancellation window, room type, booking channel, rate plan, and check-in date.
Some hotel bookings allow free cancellation. Others require partial or full payment.
Where the hotel charges a penalty, the customer is responsible for it.
Ride Vendor Limited service fees are non-refundable.
Travel Partner Delays
Ride Vendor Limited is not responsible for airline delays, hotel policy changes, weather disruption, visa refusal, immigration issues, or third-party service failure.
However, we will support customers where possible.
8. No-Show Policy
A no-show occurs when a customer fails to appear, respond, or use a confirmed booking without proper cancellation.
A no-show may include:
Not arriving at the pickup point.
Not answering calls or WhatsApp messages.
Failing to provide access to a project site.
Failing to receive the assigned vehicle or equipment.
Missing an airport pickup after driver arrival.
Not using a confirmed hotel, flight, vehicle, or equipment booking.
For all no-show cases, Ride Vendor Limited may charge the full booking amount.
No refund applies to a no-show.
If a customer later wants to reschedule, Ride Vendor Limited may treat it as a new booking.
9. Refund Processing Timeline
Approved refunds are processed after Ride Vendor Limited confirms eligibility.
For Paystack and Flutterwave payments, approved refunds usually take 3 to 7 business days.
This timeline starts after refund approval, not from the cancellation request date.
Refunds may take longer due to:
Bank processing delays.
Card issuer delays.
Public holidays.
Incorrect bank details.
Payment gateway review.
Failed transaction reversal.
Third-party provider delays.
Where payment was made by bank transfer, Ride Vendor Limited may request account details before processing the refund.
Refunds are usually made to the original payer or original payment method.
Ride Vendor Limited may refuse third-party refund accounts if the request appears unsafe, fraudulent, or inconsistent with the original booking.
10. Force Majeure
Force majeure means an event beyond reasonable control.
This may include:
Flooding.
Severe weather.
Government restrictions.
Road closure.
Civil unrest.
Security threats.
Fuel scarcity.
Strike action.
Accidents.
Airport shutdown.
Epidemic or public health emergency.
Natural disaster.
Police or military restriction.
Sudden regulatory action.
In a force majeure situation, Ride Vendor Limited may offer rescheduling, service credit, route adjustment, substitute vehicle, substitute equipment, or partial refund where possible.
However, refunds may be reduced by costs already incurred.
These costs may include driver assignment, equipment mobilisation, partner payment, fuel purchase, third-party booking charges, or administrative costs.
Ride Vendor Limited will make reasonable efforts to support affected customers.
11. How to Request a Refund
To request a refund, contact Ride Vendor Limited through an official channel.
WhatsApp: +2348144123316
Website: Contact Us
Your refund request should include:
Full name.
Phone number.
Booking reference, if available.
Service type.
Booking date.
Payment amount.
Proof of payment.
Reason for refund.
Preferred refund method.
Bank account details, where needed.
Ride Vendor Limited will review your request and confirm the refund decision.
Please do not send repeated messages to multiple staff members. This may delay review.
For faster handling, send one clear message with all required information.
12. FAQ Section
What is the Ride Vendor Cancellation Policy?
The Ride Vendor Cancellation Policy explains how customers can cancel bookings and request refunds for car hire, airport transfers, heavy equipment rental, corporate fleet services, flight booking, and hotel booking.
Can I cancel my car hire booking in Nigeria?
Yes. You can cancel your car hire booking. If you cancel 48 hours or more before service time, you may receive a full refund. If you cancel 24 to 48 hours before service time, you may receive 50%. If you cancel less than 24 hours before service time, no refund applies.
Can I cancel an airport transfer booking?
Yes. Airport transfer cancellation is allowed. If you cancel 24 hours or more before pickup, you may receive a full refund. If you cancel 2 to 24 hours before pickup, you may receive 50%. If you cancel less than 2 hours before pickup, no refund applies.
What happens if I do not show up?
If you do not show up for a confirmed booking, Ride Vendor Limited may charge the full booking amount. No refund applies to no-show cases.
How long does Ride Vendor take to process refunds?
Approved refunds through Paystack or Flutterwave usually take 3 to 7 business days after approval. Bank or card issuer delays may extend the timeline.
Can I get a refund for heavy equipment rental?
Yes, but the refund depends on notice period. If you cancel 7 days or more before mobilisation, you may receive 80%. If you cancel 3 to 7 days before mobilisation, you may receive 50%. If you cancel less than 3 days before mobilisation, no refund applies.
Are flight and hotel bookings refundable?
Flight and hotel refunds depend on the airline, hotel, fare class, room type, and provider policy. Ride Vendor Limited service fees are non-refundable.
Can I reschedule instead of cancelling?
Yes. You may request rescheduling. Approval depends on vehicle availability, equipment availability, partner terms, project timeline, and the type of service booked.
Does force majeure qualify for a refund?
Force majeure may qualify for rescheduling, credit, route adjustment, substitute service, or partial refund. However, refunds may be reduced by costs already incurred.
How do I request a vehicle rental refund in Nigeria?
Contact Ride Vendor Limited through WhatsApp or the website contact page. Provide your name, booking details, proof of payment, reason for cancellation, and refund details.
Legal Notice
This Cancellation Policy is provided for general business and website use. It does not replace legal advice from a qualified Nigerian legal practitioner.
Last Updated: June 2026