Legal & Policies

Welcome to the Ride Vendor Privacy Policy. This page explains how Ride Vendor Limited collects, uses, stores, protects, and shares your personal data when you visit ridevendor.com or use our services.

Ride Vendor Limited is a registered Nigerian company with RC: 8808136. We provide car hire, airport transfers, chauffeur services, flight and hotel booking, logistics, heavy equipment rental, and related mobility services across Nigeria.

This Privacy Policy applies to customers, website visitors, drivers, vendors, partners, corporate clients, and anyone who contacts us through WhatsApp, phone, email, website forms, social media, or other channels.

We respect your privacy. Therefore, we process your personal data in line with applicable Nigerian data protection rules. These include the Nigeria Data Protection Regulation 2019, also called NDPR 2019, and other applicable privacy laws.

This page also supports NDPR compliance Nigeria standards, Google AdSense requirements, payment security rules, and Ride Vendor data protection practices.

1. Introduction

Ride Vendor Limited values trust. Because of this, we handle customer data with care.

When you book a car, request airport transfer, hire equipment, book a flight, reserve a hotel, or contact us for logistics, we may collect some personal information. We use this information to serve you better, confirm bookings, process payments, verify drivers, improve safety, and communicate with you.

This car hire Nigeria privacy policy also explains how we use cookies, Google AdSense, Google Analytics, Paystack, Flutterwave, VerifyMe Nigeria, WhatsApp, and similar tools.

By using ridevendor.com or our services, you agree to this Privacy Policy. If you do not agree, please stop using the website or contact us for clarification.

You should also read our Terms of Service and our Cookies Policy.

2. What Data We Collect

We collect only data that helps us provide safe, reliable, and lawful services.

The type of data we collect depends on how you use Ride Vendor Limited.

Personal Information

We may collect personal information when you contact us, request a quotation, fill a booking form, or make a payment.

This may include:

• Full name.

• Phone number.

• Email address.

• Home or office address.

• Pickup location.

• Destination.

• Travel date.

• Service request.

• Company name.

• Job title.

• Booking details.

• Identification details.

• Emergency contact details.

• Guarantor details where needed.

For corporate clients, we may also collect company registration details, billing information, staff travel details, and official contact information.

Driver and Vendor Verification Data

For driver onboarding, self-drive requests, corporate fleet services, and partner checks, we may collect verification data.

This may include:

• Valid driver’s licence.

• National Identification Number.

• Passport photograph.

• Proof of address.

• Guarantor information.

• Vehicle documents.

• Background check information.

• Bank account details.

• Work history.

We may use VerifyMe Nigeria or similar verification providers to confirm identity, address, driver details, or other required checks.

Financial and Payment Data

When you make payment, we may collect payment-related details.

This may include:

• Transaction reference.

• Payment amount.

• Payment status.

• Billing name.

• Billing phone number.

• Billing email.

• Invoice details.

• Payment channel.

We do not store your full card number, CVV, or sensitive card authentication data on ridevendor.com.

Payments may be processed through Paystack, Flutterwave, bank transfer, or other approved payment methods. Paystack and Flutterwave handle card payments using secure payment systems.

Location and Trip Data

We may collect location and trip details to deliver car hire, airport transfer, logistics, and equipment services.

This may include:

• Pickup location.

• Drop-off location.

• Route details.

• Airport details.

• Hotel address.

• Event venue.

• Equipment site location.

• Delivery location.

• Travel schedule.

• Driver arrival updates.

Where necessary, we may use location data for safety, route planning, driver coordination, asset protection, and service delivery.

Device and Website Data

When you visit ridevendor.com, we may collect device and browsing information.

This may include:

• IP address.

• Browser type.

• Device type.

• Operating system.

• Pages visited.

• Time spent on pages.

• Referral source.

• Approximate location.

• Cookies and similar identifiers.

• Website activity.

We may collect this data through Google Analytics, Google AdSense, server logs, cookies, and similar tools.

Communication Data

When you contact us, we may keep records of the communication.

This may include:

• WhatsApp chats.

• Email messages.

• Call details.

• Contact forms.

• Booking forms.

• Customer complaints.

• Review requests.

• Support conversations.

We use this information to respond to you, confirm instructions, resolve disputes, and improve our service.

3. How We Use Your Data

We use your data for clear and lawful business purposes. We may use your data to:

• Respond to your inquiries.

• Prepare quotations.

• Confirm bookings.

• Assign vehicles and drivers.

• Process airport transfers.

• Book flights and hotels.

• Coordinate logistics.

• Rent out heavy equipment.

• Verify drivers, vendors, and customers.

• Process payments.

• Issue invoices and receipts.

• Send booking updates.

• Manage customer support.

• Improve website performance.

• Prevent fraud.

• Protect company assets.

• Comply with legal duties.

• Resolve disputes.

• Send service updates.

• Improve marketing and customer experience.

We may also use your data to understand which services customers request most. For example, we may review searches for Toyota Prado hire, SUV rental, Ilorin car hire, airport pickup, or forklift rental.

This helps us improve our service pages and booking process.

4. Legal Basis for Processing Under NDPR 2019 Nigeria

We process personal data under lawful grounds recognised by Nigerian data protection rules.

Consent

We may process your data when you give clear consent. For example, you may consent when you fill a form, accept cookies, subscribe to updates, or send documents for verification.

You may withdraw consent where the law allows it.

Contract

We process data when it is needed to provide a service you requested.

For example, we need your pickup location to provide airport transfer. We also need your contact details to confirm a car hire booking.

Legal Obligation

We may process data to comply with tax, accounting, regulatory, security, or legal duties.

For example, we may keep invoices, receipts, payment records, and identity checks where required.

Legitimate Interest

We may process data to protect our business, customers, drivers, assets, and website.

For example, we may verify drivers, prevent fraud, secure vehicles, improve our website, and respond to complaints.

Vital Interest and Public Interest

In rare cases, we may process data to protect life, safety, or public interest.

For example, we may share necessary trip details during an emergency, accident, security incident, or lawful investigation.

5. Data Sharing & Third Parties

We do not sell your personal data.

However, we may share data with trusted third parties when needed to provide our services, process payments, verify identity, show ads, improve analytics, or comply with the law.

Paystack

We may use Paystack to process online payments. Paystack may receive payment details, transaction references, and related billing data.

Paystack processes payments through secure payment infrastructure. We do not store your full card details on ridevendor.com.

Flutterwave

We may use Flutterwave to process card payments, bank payments, and online transactions.

Flutterwave may receive payment and transaction information needed to complete your payment.

VerifyMe Nigeria

We may use VerifyMe Nigeria or similar KYC providers for identity verification, driver verification, address checks, background checks, and vendor screening.

This helps us reduce fraud, improve safety, and confirm that people using our services are genuine.

Google AdSense

Ride Vendor Limited uses Google AdSense to display ads on ridevendor.com.

Google and other third-party vendors may use cookies to serve ads based on your visits to our website and other websites.

This means you may see interest-based ads linked to your browsing activity.

Google Analytics and Similar Tools

We may use Google Analytics or similar tools to understand website traffic, user behaviour, page performance, search trends, and service interest.

These tools may collect device data, browser data, location estimates, page views, and interaction data.

Service Partners

We may share needed data with drivers, vehicle partners, hotels, airlines, logistics partners, equipment operators, mechanics, security support, and corporate service providers.

We share only the information needed to deliver the requested service.

Legal and Regulatory Authorities

We may share data if required by law, court order, police investigation, tax authority, regulator, or government agency.

We may also share data to protect our rights, recover assets, prevent fraud, or respond to a lawful request.

6. Google AdSense & Advertising Cookies

Ride Vendor Limited uses Google AdSense on ridevendor.com.

Google AdSense allows ads to appear on our website. These ads may be served by Google or third-party advertising vendors.

Interest-Based Advertising

Google and third-party vendors may use cookies to show ads based on your previous visits to ridevendor.com or other websites.

For example, if you visit travel, car hire, logistics, or equipment rental pages, you may later see related ads online.

Google’s advertising cookies help Google and its partners serve ads that may be more useful to you.

Third-Party Cookies for Ads

Third-party vendors, including Google, may use cookies, web beacons, or similar tools to collect data for ad measurement and personalisation.

These tools may help advertisers measure ad performance, prevent fraud, limit repeated ads, and show relevant ads.

How to Opt Out of Personalised Ads

You can opt out of personalised ads by visiting Google Ad Settings:

https://adssettings.google.com

You may also control cookies through your browser settings.

In addition, you can visit your device settings to manage advertising preferences. Some browsers also allow you to block third-party cookies.

Please note that you may still see ads after opting out. However, those ads may be less personalised.

7. Cookies & Tracking Technologies

Ride Vendor Limited uses cookies and similar technologies on ridevendor.com.

Cookies are small files stored on your device. They help websites remember your actions, improve performance, measure traffic, and support advertising.

We may use cookies for:

• Website performance.

• Security.

• Analytics.

• Advertising.

• Form completion.

• User preferences.

• Fraud prevention.

• Booking improvement.

Google AdSense may use advertising cookies. Google Analytics may use analytics cookies. Other plugins and tools may also use cookies.

You can accept, reject, delete, or block cookies through your browser settings.

For full details, please read our Cookies Policy.

8. Data Retention

We keep personal data only for as long as necessary.

The retention period depends on the data type, service provided, legal duty, dispute risk, and business need.

For example:

• Booking records may be kept for customer service and audit purposes.

• Payment records may be kept for tax and accounting purposes.

• Driver verification records may be kept for safety and compliance purposes.

• Support messages may be kept to resolve complaints.

• Website analytics may be kept in aggregated or anonymised form.

• We may delete, anonymise, or securely archive data when we no longer need it.

However, we may keep certain records where required by law, contract, accounting rules, tax rules, security reasons, fraud prevention, or dispute resolution.

9. Your Rights Under NDPR

Under Nigerian data protection rules, you have rights over your personal data.

These rights may include:

Right to Access

You may request a copy of the personal data we hold about you.

Right to Correction

You may ask us to correct inaccurate or incomplete data.

Right to Deletion

You may request deletion of your data where the law allows it.

We may not delete data we must keep for legal, tax, accounting, security, or dispute purposes.

Right to Withdraw Consent

You may withdraw consent where we rely on consent to process your data.

Withdrawal will not affect processing done before your request.

Right to Object

You may object to certain processing, including direct marketing.

Right to Data Portability

Where applicable, you may request your data in a structured and readable format.

Right to Complain

You may contact us if you believe we have mishandled your data.

You may also contact the relevant Nigerian data protection authority where applicable.

To exercise your rights, contact us and mark your message as “Data Protection Request.”

10. International Data Transfers

Some of our service providers may process data outside Nigeria.

For example, Google, payment processors, hosting providers, analytics tools, email tools, and cloud service providers may store or process data in other countries.

Where international transfer occurs, we aim to use reasonable safeguards.

These may include:

Contractual safeguards.

Security controls.

Vendor due diligence.

Consent where needed.

Transfer rules allowed by Nigerian data protection law.

We only share the data needed for the relevant service.

11. Children’s Privacy

Ride Vendor Limited services are not directed at children under 18.

We do not knowingly collect personal data from children under 18 without the consent of a parent or legal guardian.

A person under 18 should not make a booking, submit personal data, or use our payment system without adult consent.

However, children may travel as passengers when a parent, guardian, company, school, or authorised adult makes the booking.

If you believe a child has submitted personal data without consent, please contact us. We will review the issue and take appropriate action.

12. Data Security

We take reasonable steps to protect your personal data.

We use technical, administrative, and organisational measures to reduce the risk of loss, misuse, unauthorised access, alteration, or disclosure.

These measures may include:

Secure payment processors.

Limited staff access.

Password protection.

Verification checks.

Website security tools.

Transaction monitoring.

Secure communication practices.

Data access controls.

Vendor review.

However, no website, app, payment system, or internet transmission is completely secure.

Therefore, you should also protect your data. Do not share sensitive documents with fake agents. Do not send payments to unverified accounts. Also, avoid sending card details through WhatsApp or public channels.

Ride Vendor Limited will never ask for your card PIN, full card number, CVV, or banking password through WhatsApp.

13. Contact & Data Protection Officer

If you have questions about this Privacy Policy or Ride Vendor data protection, please contact us.

Company: Ride Vendor Limited
RC Number: 8808136
Website: ridevendor.com
WhatsApp: +2348144123316
Primary Location: Ilorin, Kwara State, Nigeria
Service Areas: Ilorin, Abuja, Osogbo, Ibadan, Lagos, and major Nigerian cities
Contact Page: /contact/

For data protection requests, please use the subject line:

“Data Protection Request”

If Ride Vendor Limited appoints a dedicated Data Protection Officer, the DPO contact details will be updated on this page.

Until then, all privacy requests should be sent through our official contact page or WhatsApp line.

14. FAQ Section

What is the Ride Vendor Privacy Policy?

The Ride Vendor Privacy Policy explains how Ride Vendor Limited collects, uses, stores, protects, and shares personal data when you visit ridevendor.com or use our services.

What personal data does Ride Vendor Limited collect?

We may collect your name, phone number, email, pickup location, destination, booking details, payment reference, identity documents, driver verification details, and website usage data.

Why does Ride Vendor Limited collect location data?

We collect location data to provide car hire, airport transfers, logistics, driver coordination, route planning, equipment delivery, and safety support.

Does Ride Vendor Limited store my card details?

No. Ride Vendor Limited does not store your full card number, CVV, or sensitive card authentication data on ridevendor.com. Payments may be processed through Paystack or Flutterwave.

Does Ride Vendor Limited use Google AdSense?

Yes. Ride Vendor Limited uses Google AdSense. Google and third-party vendors may use cookies to serve ads based on your visits to ridevendor.com and other websites.

How can I opt out of personalised Google ads?

You can opt out of personalised Google ads by visiting Google Ad Settings at https://adssettings.google.com. You can also manage cookies through your browser settings.

Does Ride Vendor Limited use VerifyMe Nigeria?

Yes. Ride Vendor Limited may use VerifyMe Nigeria or similar verification providers for driver checks, KYC checks, address verification, and safety screening.

Can I request deletion of my data?

Yes. You may request deletion where the law allows it. However, we may keep some records for tax, accounting, legal, fraud prevention, or dispute purposes.

Does Ride Vendor Limited share my data with third parties?

Yes, but only where needed. We may share data with payment processors, verification providers, analytics tools, advertising partners, drivers, travel partners, logistics partners, and legal authorities.

Which law guides this Privacy Policy?

This Privacy Policy follows applicable Nigerian privacy rules, including NDPR 2019 and other relevant data protection laws in Nigeria.

Legal Notice

This Privacy Policy is provided for general website and business use. It does not replace legal advice from a qualified Nigerian legal practitioner or data protection consultant.

Last Updated: June 2026